How to have conversation with your vendor

Overview

[One or two sentences explaining why this article exists — e.g., helping customers prepare vendors for an upcoming assessment and set expectations.]

Before You Begin

Make sure you have:

• [Requirement 1 — e.g., vendor identified and added to Fiable]
• [Requirement 2 — e.g., assessment not yet triggered]
• [Requirement 3]

Why This Conversation Matters

[Explain briefly why a heads-up to the vendor helps — e.g., smoother assessment completion, fewer vendor queries, faster turnaround.]

What to Tell Your Vendor

• [Point 1 — e.g., why they're being asked to complete an assessment]
• [Point 2 — e.g., what Fiable will contact them about, and how many times]
• [Point 3 — e.g., what information/documents they'll need to provide]
• [Point 4 — e.g., how long the process typically takes]

Suggested Talking Points / Script

[Placeholder — sample wording customers can adapt when messaging their vendor directly]

What Happens After You Notify Your Vendor

[Explain next steps — e.g., Fiable sends the first automated contact, vendor completes assessment, customer is notified of progress.]

Troubleshooting

• [Common issue 1 — e.g., vendor hasn't responded] — [Brief fix or explanation]
• [Common issue 2 — e.g., vendor has questions Fiable doesn't answer] — [Brief fix or explanation]

Related Articles

• [Link to related article 1 — e.g., What Fiable Sends Your Vendor]
• [Link to related article 2 — e.g., Vendor FAQs]