My documents aren't uploading

Overview

[One or two sentences explaining what this article helps with — e.g., resolving common issues when documents fail to upload during the assessment process.]

Common Causes

• [Cause 1 — e.g., file size too large]
• [Cause 2 — e.g., unsupported file format]
• [Cause 3 — e.g., slow or interrupted internet connection]
• [Cause 4 — e.g., browser compatibility issues]

Accepted File Types and Size Limits

• [Detail 1 — e.g., accepted formats: PDF, DOCX, JPG]
• [Detail 2 — e.g., maximum file size: X MB]
• [Detail 3 — e.g., maximum number of files per upload]

Steps to Try

1. [Step 1 — e.g., Check the file format and size]
2. [Step 2 — e.g., Refresh the page and try again]
3. [Step 3 — e.g., Try a different browser]
4. [Step 4 — e.g., Check your internet connection]
5. [Step 5 — e.g., Clear browser cache/cookies]

If the Issue Continues

[Explain fallback options — e.g., emailing documents directly, contacting support for manual upload assistance.]

Related Articles

• [Link to related article 1 — e.g., How Do I Prepare My Documents for Assessment?]
• [Link to related article 2 — e.g., I Forgot My Password / Can't Log In]